Where is my confirmation email?
If you have recently placed an order please check your Spam/Junk folder. Most confirmation emails will be automatically sent as soon as you have placed an order but sometimes you may experience a slight delay.
Please allow up to 12 hours for your confirmation email to come through.
Where is my order?
If you have placed your order and you have received your confirmation email, your order should be on its way to you very soon.
If you have placed your order on a weekend or a public national holiday you order might experience slight delays, dependant on the postal services/couriers.
If you are an international customer please allow up to 14 working days for your delivery.
I received a wrong or faulty item
If you have received a wrong or faulty item please provide images of the product you have received within 7 days of receiving your delivery via email on firstname.lastname@example.org
If you fail to notify us within 7 days of receiving your order, we cannot guarantee a full refund for you order.
When will I receive my refund?
If you are sending an item back to us please make sure you obtain your proof of delivery. Once we have received your item, your refund will be processed within 7-10 working days.
Once we have processed your refund, you will receive a confirmation email.
How do I change my order?
Before you place an order please check that you have entered the correct address and product information before you check out.
Once your order has been received and you have your confirmation email we cannot guarantee that your order can be changed.
If you would like to make amendments to your order please email us on email@example.com
our team will try their best to help you amend your order.
If your order has already been processed, you will be unable to make any changes to your order.
Please note that if you have submitted any incorrect delivery details you will be responsible for the cost of the redelivery of your order, should you request this.
When will a particular product be back in stock?
If you would like notification of when a product will be back in stock please email us on firstname.lastname@example.org and we will notify you as soon as the product is back in stock.